What is not included in my tour?
Spending money, visas, travel insurance, extra activities and excursions. Dinner isn’t included, ask your tour guide to recommend their favourite dinner spots, or, you can buy food from the supermarket and use the kitchen at your accommodation to cook dinner.
Where can I check that my payment has been received?
On your mytourinfo.com page. Credit or Debit card payments will appear immediately, while bank transfers will take up to two days to show. If it fails to show, let us know the date of payment, the amount paid and the reference used so we can track it.
Will food be included on my tour?
Breakfast is included each day on all of our trips. We include 1-3 free dinners depending on the trip you hop on. For the rest of the days, our drivers have awesome recommendations and know all the best spots!
Can our group members pay separately?
Yes, just make sure that you all use the group booking reference when making a payment.
My friends are travelling the same week as me, will we be on the same tour vehicle?
Yes, if you give us enough notice, we’ll ensure you’re travelling with your friends! Get in touch and let us know their booking reference number.
How many people will be on my tour?
Our guides take up to 18 customers with them each week to keep the groups small, personal and much more fun!
Can I get an invoice for the cost of my tour?
Yes, just email hello@wildkiwi.com for a copy, or download your booking confirmation on your mytourinfo.com page under ‘Guest Details’.
What airlines fly to the origin city of my tour?
New Zealand
Christchurch: When flying domestically within New Zealand you can book flights from all cities. New Zealand has two domestic airlines, Air New Zealand and Jetstar. Christchurch is an international airport so you may be able to fly directly.
Auckland: When flying domestically within New Zealand you can book flights from all cities. New Zealand has two domestic airlines, Air New Zealand and Jetstar. Auckland is an international airport so you will be able to fly directly.
Australia
Sydney: Sydney Airport is international and you should not have a problem getting there with your chosen airline. If flying domestically, try Jetstar or Qantas.
Cairns: When flying domestically within Australia you can book flights from all cities, try Jetstar or Qantas. Cairns is an international airport so you may be able to fly directly.
Where is the pickup location for my tour?
Christchurch Start – Your holiday will kick-off at 9:30 am from CHC Airport where you will meet your driver guide and begin your adventure.
Auckland Start – You will need to be at the Old Ferry building on Queens Wharf in downtown Auckland at 8:20 am, ready to begin your epic adventure.
Sydney Start – Your East Coast tour will begin at 9:30 am from Sydney central.
Brisbane Start – You will need to meet your group at the Train Station by 9.00 am
More information will be provided in your pre-departure information and on your mytourinfo account.
What are the charges for international transfers?
Around NZ$15 – NZ$20 (AU$14-AU$18). Please make sure this cost is covered in your payment.
Can my guide drop me back at the airport after my tour?
Yes, your guide will check where everyone needs to be dropped on the final day, just let them know!
What should I pack for my tour?
We recommend you bring walking shoes and a rain jacket all year around. In summer, bring your swimming gear, towel, summer clothes, flip-flops, light jacket and a jumper. In winter, make sure to pack a warm jacket and lots of layers – the South Island (NZ) can get pretty chilly!
How do I pay for my tour?
By credit or debit card using your booking management page on mytourinfo.com, or see our bank details (on the same page). All payments have to be made in NZD.
Can you cater for my dietary requirements?
Yes. Our guides will try their best to ensure there are sufficient alternative options for anyone with specific requirements. Let our team know when you book if you have any requirements!
When do I have to pay for my tour?
A deposit is due upon booking and full payment is due 8 weeks before your departure date.
Can I bring food and drink on the vehicle?
Yes, Wild Kiwi is happy to allow you to bring drinks and snacks on board. There are shops at most of our destinations so you can replenish your snack supplies!
Do I need to buy travel insurance?
Yes. We strongly recommend travel insurance in case of lost or damaged items or injury.
How much luggage can I bring?
For the comfort of guests and for those on a tour with an included flight, we restrict luggage to 20kg per person. If you do have extra luggage you will need to contact us directly for a solution.
How easily will I have access to medical help/emergency services?
Your Tour Guide is trained in First-Aid and is educated on the location of medical centres/professionals at every area we visit. They will also be able to assist you in getting there as quickly as possible.
Is linen included for the duration of our trip?
We provide all the linen you need, including sheets, duvets and pillows. We recommend bringing a towel for swimming and other water-based activities.
Is it safe to travel by myself?
Yes. New Zealand and Australia are very safe countries and the majority of our guests are solo travellers. Â All our solo guests are well looked after by our experienced Tour Guides.
What type of people will be on my tour?
Our trips attract 18 to 35 year-olds who want to experience the same things; adventure, scenery, fun and did we say adventure? We have people from all over the world come and travel with us – perfect for making new friends!
Are the tour vehicles secure?
Yes. Our tour vehicles are locked and alarmed when unattended.
What type of accommodation will we stay in?
Throughout your trip, you will be staying in 4(or 5)-share rooms at hostel-style accommodations.
Do I need a visa to enter New Zealand or Australia?
The New Zealand Government has introduced a new travel requirement for some visitors and transit passengers. It’s called the NZeTA (New Zealand Electronic Travel Authority) and travellers need to request theirs via the official mobile app or website. Approval can take up to 72 hours, so get yours before you go.
The NZeTA is required for travel from 1 October 2019. Visit immigration.govt.nz/nzeta to find out if you need one.
Find out everything you need to know about entering Australia by visiting australia.com
We recommend you make sure your passport has at least six months before its expiry date.
Will the activities I want to do be available all year round?
Most of the activities offered; weather-permitting; will run year-round. Contact the Wild Kiwi Team at hello@wildkiwi.com if you would like to know about a specific activity.
What currency do I need locally?
The currency in New Zealand is New Zealand Dollars (NZD) and the currency in Australia is Australian Dollars (AUD). We recommend drawing out cash in small amounts during your holiday as there are many ATMs on our routes or using your credit card.
Do I need to pre-book my activities?
No, as part of making the tour zero-stress, your guide will handle booking all of your activities for you, so all you have to do is tick a box!
Do I need to bring a towel?
We do recommend bringing a towel with you, especially during summer!
How much spending money do I need?
Around NZ$60-NZ$100 (AU$55-AU$90) per day will be enough for food, drinks and spending money. Prices for extra excursions will be available in your pre-departure document.
Are mountain ski passes included?
You can choose when or where you want to ski, day ski passes are from $66.
Is ski and snowboard equipment and clothing included?
No, however we have some great relationships and discounts with suppliers in Queenstown, after you check in we will stroll 2 minutes down the road and get you sorted with all the gear you may need.
Is transport up the mountain included?
Yes we will take you up the mountain each day and our guides will hang with you to make sure you have everything you need / take you on some epic runs!
I’m new to skiing or boarding, will you teach me?
Our guide will make sure you have all the right gear and teach you the basics – a lesson from a ski/board instructor is recommended and we will help you book this
I’m a next level skier / boarder, will I be bored?
No way! Our guides will give you a run for your money and if they can’t keep up they’ll point out the places you should be shredding!
